Answers for booking and event setup.
The essentials for customers reserving seats and organisers managing multiple shows.
How do I book a seat?+
Open an event, choose a show, select the ticket tier that matches the seating section, then choose available seats in the layout.
Why are some seats unavailable?+
Seats can be booked, awaiting payment verification, or temporarily held by another customer. Temporary holds become available again when they expire.
Can an event have more than one show?+
Yes. Each show can have its own date, venue, layout, and tier capacity.
How does bank transfer payment work?+
Choose your seats, hold them for the displayed time, then submit your transfer details and proof of payment for verification.
Where can I find my payment reference?+
Your booking reference appears after the seat hold is created and remains visible while you submit payment details.
How do I get support?+
Use the contact page or email support@ausietix.com.au with your event and payment reference.
Still need help?
Contact the support team with your event name and booking reference.
Contact support